OUR MISSION IS TO HELP OUR CLIENTS GROW
ABOUT US
About Us
YOUR TRUSTED CX PARTNER
Established in Cape Town in 2005, Boomerang is a trusted provider of business process outsourcing and outsourced contact centre solutions. South Africa was recognised as a top BPO destination in 2021 and 2022. At Boomerang, we excel in delivering exceptional Customer Experience (CX). Our unique strengths lie in our extensive domain knowledge, dedicated workforce, and customer-centric approach.
Collaborating with multinational consumer brands, we ensure unparalleled Trustpilot and Customer Satisfaction scores through customized campaigns that exceed expectations.
Boomerang is your proven Customer Services and CX partner, known for our reliability, commitment, and capability. With a focus on strategic planning and seamless execution, we continuously strive to enhance our services and add value for our clients.
OUR CULTURE
At Boomerang our team’s sincere excitement captivates clients because of our flat organizational structure, which cultivates a culture of passion and authenticity. With our full-stack BPO services, we guarantee all-encompassing solutions that use specialized knowledge, state-of-the-art technology, and efficient procedures.
Our approach is defined by our core principles, which include target-driven performance, professionalism, respect, integrity, and having fun. Our people-centric attitude, organizational culture, and deep topic expertise set us apart and ensure great customer support and contact center services with a focus on meaningful connections.
Our
VISION
Our vision is to be absolutely customer focused so that we can be the customer acquisition and customer retention specialist.
Our
MISSION
We take pride in meeting and exceeding our clients’ expectations by delivering honest, quality and professional outsource and contact centre services. We recognize our employees to be the heart, mind and body of our organization.
OUR
VALUES
Target driven, Professionalism, Respect, Integrity, Having fun.
HOW WE DO IT
MEET OUR TEAM
Adriaan Hefer
Carla Kolbe
Isabelle Pavy
Natasha Naidoo
Naziema Williams-Bloew
Lee Webster
Ardien Saban
Fran Swart
OUR PEOPLE
At Boomerang we generously refer to our team as “Baes,” putting their welfare first in order to generate creative solutions that not only complete tasks but also advance the values of our business.
We at Boomerang take great satisfaction in the outstanding company we keep, much as it is said that “you can judge a person by the company they keep.”
